Privacy policy

AGRITOP Ltd's personal data protection policy
Information about us
AGRITOP Ltd (Administrator) is a company registered in the Commercial Register of the Registry Agency with UIC 131206095, with registered office and address of management:
Sofia, 2 Heidelberg Str., Ent. B. .; e-mail:, phone number - 02/971 26 21
Contact information in "AGRITOP" Ltd. regarding the protection of personal data of our customers
AGRITOP Ltd Sofia, 2 Heidelberg Str., Ent. B. .; e-mail:
Our main goal when working with personal data
AGRITOP Ltd. is a responsible controller of personal data. We make every effort to protect your data by applying appropriate technical and organizational means at our disposal to prevent unauthorized or illegal processing, accidental loss, destruction or damage or premature deletion of AGRITOP Ltd collects and processes personal data only in compliance with the requirements of the Personal Data Protection Act, Regulation / EU / 2016/679 on the protection of individuals with regard to the processing of personal data, Ordinance № 1 of 30 January 2013 for the minimum level of technical and organizational measures and the permissible type of personal data protection. The processing of your data is always for a specific reason and cannot be done without restriction. This "Privacy Policy" aims to explain to you how and why we process your personal data.
How and why we use your personal data
In order to fulfill a contract or in the context of pre-contractual relations, AGRITOP Ltd. processes your identification data and other personal data in order to provide the products and services you have requested and use in connection with contracts concluded between us. We also process your personal data. data in order to fulfill the contractual and pre-contractual obligations and to enjoy the rights under the contracts concluded with you.
The processing is performed in order to:
  • establishing your identity as a customer;
  • management and implementation of the concluded contracts for products and services;
  • prepared on a proposal for concluding a contract;
  • for preparation and provision of pre-contractual information;
  • preparing and sending an invoice for the products and / or services you use with us;
  • to provide you with the comprehensive service you need, as well as to collect the amounts due for the products and services used;
  • sending courier services with notification letters, servicing refusal of transactions, complaints, etc .;
  • to evaluate your request for services;
  • notification of everything related to the products and services you use with us, sending various notifications, notification of problems, errors or to respond to your requests, complaints, suggestions;
  • identify and / or prevent illegal actions or actions contrary to our terms of service;
  • processing by the data processor at the conclusion of the contract,
  • to ensure the provision of warranty and service;
To fulfill regulatory obligations
We process your personal data in order to comply with the obligations set out in a regulatory act, such as:
  • providing information to the Commission for Personal Data Protection in connection with obligations provided for in the legislation on personal data protection - Personal Data Protection Act, Regulation (EU) 2016/679 of 27 April 2016, etc .;
  • providing information to the Consumer Protection Commission or third parties provided for in the Consumer Protection Act;
  • obligations provided for in the Accounting Act and the Tax and Social Security Procedure Code and other related normative acts in connection with the maintenance of proper and lawful accounting;
  • providing information to the state bodies provided for in the Law on Measures against Money Laundering;
  • providing information to the bodies of the Ministry of Interior concerning our obligation under the Road Traffic Act;
  • providing information to the court and third parties, in the framework of proceedings before a court, in accordance with the requirements of the procedural and substantive legal acts applicable to the proceedings;
With your consent
In some cases, we process your personal data only with your prior written consent. Consent is a separate basis for the processing of your personal data and the purpose of the processing is stated in it, and does not overlap with the purposes listed in this policy. If you give us the relevant consent and until its withdrawal or termination of any contractual relationship with you:
  • we inform you about current advertising campaigns, news and offers, information about upcoming service campaigns, as well as we send you marketing messages.
Concessions granted may be withdrawn at any time. The withdrawal of the consent does not affect the fulfillment of the contractual obligations of AGRITOP Ltd.
What data we process
identification data:
  • the three names, unique civil number or personal number of a foreigner, permanent address; contact details:
  • e-mail, telephone
other data:
  • information on the type and content of the contractual relationship, as well as any other information related to the contractual relationship, including:
  • e-mail, letters, information about your requests for troubleshooting, complaints, requests, grievances;
  • other feedback we receive from you;
  • video recordings that are made in order to ensure and improve the security in the offices of the company, ensure the security of employees, your security and ensure the security of the property of "AGRITOP" Ltd., in case you visit the office of the company
  • property status, in connection with the assessment of the financial risk that will be borne by "AGRITOP" Ltd at the conclusion of the contract;
  • information on bank account number or other banking and payment information in connection with payments made to AGRITOP Ltd;
other information such as:
  • data provided through the company's website;
  • information about the used final electronic communication device, the type of device, the operating system used, IP address when visiting our website;
When we process your basic personal data and the other data described for the purposes of providing products and services, for their payment, for the fulfillment of your requests for services, and in order to fulfill our regulatory obligations, this processing is mandatory for the fulfillment of these goals. Without this data, we would not be able to provide the relevant services. If you do not provide us with credentials, we will not be able to enter into a product or service agreement with you.
How we protect your personal information
To ensure adequate data protection of the company and its customers, we apply all necessary organizational and technical measures provided for in the Personal Data Protection Act and Ordinance № 1 of January 30, 2013 on the minimum level of technical and organizational measures and the allowable type of personal data protection. The company has appointed a Data Protection Officer to support the processes of protecting and securing your data. In order to ensure maximum security in the processing, transmission and storage of your data, we may use additional protection mechanisms such as encryption, pseudonymization, etc.
When we delete your personal data
As a rule, we terminate the use of your personal data for the purposes of the contractual relationship after the termination of the contract, but we do not delete them before the final settlement of all financial obligations and / or expiration of statutory data retention obligations, such as obligations under The Accounting Act for storage and processing of accounting data (11 years), expiration of the statute of limitations for filing claims (10 years), obligations for providing information to the court, competent state authorities, etc. grounds provided for in the current legislation (10 years). Please note that we will not delete or anonymize your personal data if it is necessary for pending court, administrative or pending proceedings before us. Your data can also be anonymized. Anonymization is an alternative to deleting data. Upon anonymization, all personally identifiable items / items that allow you to identify yourself are irrevocably deleted. There are no legal obligations for anonymized data, as they do not constitute personal data.
When and why we share personal information with third parties
We provide your personal data to third parties, and our main goal is to offer you quality, fast and comprehensive service, taking care of the products and services we offer to meet your expectations. We do not provide your personal data to third parties until we are sure that all technical and organizational measures have been taken to protect this data, and we strive to exercise strict control over the implementation of this goal. In this case, we remain responsible for the confidentiality and security of your data.

We provide personal data to the following categories of recipients:
  • persons who, on assignment, maintain equipment, software and hardware used for the processing of personal data and necessary for the construction of the company's network and for the performance of various reporting services, payment for services and products, technical support, etc .;
  • postal operators and courier companies, with a view to sending items containing contracts, additional agreements and other documents and the need to verify their identity when serving them;
  • employees of the company for processing the contractual relations;
  • banks and banking institutions in connection with the processing of payments;
  • persons providing service support for the goods purchased by you during the duration of the contractual relationship;
  • private bailiffs for servicing and collection of receivables;
  • notaries;
  • competent authorities, which by virtue of a normative act have the power to require the provision of information, including personal data, such as courts, prosecutors, various regulatory bodies such as the Consumer Protection Commission, the Personal Data Protection Commission, public authorities with powers to protect national security and public order;
  • importers and manufacturers of the brand of the product in connection with which you have concluded a contract with "AGRITOP" Ltd.
AGRITOP Ltd. does not provide your data to third parties located in countries outside the EU your rights in connection with the processing of your personal data
Right to information:

You have the right to request:
 information on whether data relating to you are processed, information on the purposes of such processing, on the categories of data and on the recipients or categories of recipients to whom the data are disclosed;
 a message in an understandable form containing your personal data that is being processed, as well as any available information about their source;
Right to correction:
In the event that we process incomplete or incorrect data, you have the right, at any time, to request:
  • to delete, correct or block your personal data, the processing of which does not meet the requirements of the law;
  • to notify third parties to whom your personal data has been disclosed of any deletion, correction or blocking, except where this is not possible or involves excessive effort.
Right to erase / right to be "forgotten" /
  • You have the right to request that we delete your personal data, and we have an obligation to delete your data without undue delay when any of the following reasons exist:
  • your personal data is no longer needed for the purposes for which it was collected or otherwise processed;
  • you have withdrawn your consent on which the processing of your data is based;
  • you have objected to the processing of your data and we have no legal grounds for processing it to your advantage or you have objected to the processing of your data for direct marketing;
  • your personal data has been processed illegally;
Right to limit processing:
You can request a restriction on the processing of personal data if:
  • you dispute the accuracy of the data for the period in which we have to check their accuracy;
  • the processing of the data is without legal basis, but instead of deleting it, you want its limited processing; or
  • we no longer need this data for processing purposes, but you need it to establish, exercise or defend legal claims; or
  • you have objected to the processing of the data, pending verification that the grounds of the controller are lawful.
Right to data portability:
You can ask us to provide the personal data that you have entrusted to our care in an organized, orderly, structured, generally accepted electronic format if:
  • we process the data in accordance with the contract and based on the declaration of consent, which may be withdrawn or on a contractual obligation, and
  • processing is performed automatically
Right of objection:
At any time you have the right to:
  • objections to the processing of your personal data if there is a legal basis for it; where the objection is justified, the personal data of the natural person concerned may no longer be processed;
  • object to the processing of your personal data for direct marketing purposes.
Right of appeal:
In case you believe that we are violating the applicable regulations, please contact us to clarify the issue. Of course, you have the right to lodge a complaint with the Data Protection Commission or with a regulatory body within the EU. Applications for access to information or for correction are submitted in person or by a person expressly authorized by you, through a notarized power of attorney. An application may also be submitted electronically, in accordance with the Electronic Document and Electronic Signature Act. We will decide on your request within 30 days. By our decision, we grant or deny access and / or the information requested by the applicant, but we always motivate our response.
Relevance and policy changes
In order to apply the latest protection measures and in order to comply with applicable law, we will regularly update this Privacy Policy. If the changes we make are significant, we may post a notice of the changes on our website. We invite you to regularly review the current version of this Privacy Policy, to be constantly informed about how we take care of the protection of personal data that we collect. This Privacy Policy was last updated on 28.05.2018.